ZAGG Ordering Information

Returns & Refund Policy

We want you to be satisfied with your purchase. If for any reason you are not, you may return your item within 30 calendar days of the purchase date for a full refund, credit, or exchange.

How to Return Your Item

Please initiate your return by submitting a request using the link below:


Once your return is submitted, please send your item to:

C/O Partners in Logistics IRL
ZAGG International Order # __________
3, Banner Park, 5 Wickmans Drive, Coventry CV4 9XA

Return Conditions

  • All items must be returned in new, unopened condition.
  • Your original order number is required for all returns.
  • Please include all original accessories (e.g., cables, dock adapters) with your return.
  • Do not include any non-ZAGG items or personal belongings, as we cannot guarantee their return.

Refund Processing

Refund timing depends on the value of your return:

  • Protection Returns: Refunds may be issued once your return shipment is in transit, provided proof of postage or tracking is supplied.
  • Power & Productivity Returns: Refunds are issued after the item has been received and inspected at our warehouse. Please allow up to 5 business days for a refund to be iniatiated.

Important Information

  • Please note shipping costs are not refundable
  • We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.
  • For damaged or defective items, please contact us before returning your product.
  • For retail purchases, customers who bought a new product in-store must return the item directly to the original store of purchase, in accordance with that store's return policy. Warranty replacements are handled separately and can only be requested online through ZAGG. Defective items associated with a warranty claim should not be returned to the retail store unless explicitly instructed.

Legal Terms & Conditions of Sale

 

These Terms of Sale ("Terms") govern the purchase of products and/or services ("Goods") through www.zagg.com or affiliated websites ("ZAGG.com") by customers located in the United Kingdom and it's territories. By placing an order, the buyer ("Buyer") agrees to be bound by these Terms, in compliance with applicable United Kingdom laws.

 
Orders
All orders submitted through ZAGG.com constitute offers to purchase and are subject to final acceptance by ZAGG Inc. or its subsidiaries ("ZAGG"). ZAGG may request additional information to process an order and reserves the right to accept or reject any order at its sole discretion. Order confirmation emails acknowledge receipt of your order but do not constitute acceptance. ZAGG may limit quantities or cancel orders for any reason. If an order is cancelled after payment, the full amount paid will be refunded.


Prices and Taxes
All prices shown on ZAGG.com are subject to change without notice and do not constitute binding offers. ZAGG reserves the right to correct pricing errors. 

 

VAT (Value-Added Tax)
All prices displayed for customers in the United Kingdom include VAT, where applicable, in accordance with HMRC regulations. If you are VAT-exempt, please contact our Customer Care team before placing your order and provide valid supporting documentation.

 
Returns
Our returns policy complies with your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. You may have the right to cancel and return your order within 14 days of receipt for a full refund. For full details, including how to initiate a return, please see our Returns Policy.

 
Limited Warranty
ZAGG provides a limited warranty to the original retail purchaser, in line with UK consumer protection law. Warranty terms, including duration and coverage, are available on product packaging or at uk.zagg.com/warranty-policies. This warranty does not affect your statutory rights.

 
Liability
Nothing in these Terms shall limit or exclude ZAGG’s liability for: Death or personal injury caused by our negligence, Fraud or fraudulent misrepresentation,
Any breach of your legal rights as a consumer under UK law, including the right to receive goods that are as described, of satisfactory quality, and fit for purpose. ZAGG shall not be liable for indirect or consequential losses unless required by law. Compensation for direct losses will not exceed the price paid for the product.

 
Intellectual Property
All intellectual property rights in ZAGG products and content—including trademarks, designs, and copyrights—remain the property of ZAGG. You may not use, copy, or reproduce any part of this content without our prior written permission.

 
Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the non-exclusive jurisdiction of the courts of England and Wales. This does not affect your right to bring proceedings in your local UK jurisdiction if required by law.

 
Modifications
These Terms may be updated periodically. The version in effect at the time of your order will apply. Any amendments must be agreed in writing by an authorised representative of ZAGG.

 
Miscellaneous
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force. You may not assign your rights under these Terms without our prior consent. For assistance, please contact our Customer Care team at www.zagg.com.

 
Language
This English version constitutes the official Terms of Sale for customers in the United Kingdom. Any translations provided are for convenience only and are not legally binding.

 

 

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